Alternative dispute resolution.

Information for consumers under Portuguese Law No. 144/2015 of 8 September.

Competent body

In the event of a consumer dispute, consumers may refer it to an alternative consumer dispute resolution body:

Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
Rua dos Douradores, 116, 2.º, 1100-207 Lisboa

It covers consumer contracts concluded in the Lisbon Metropolitan Area, which includes Odivelas.

Outside that area, consumers may refer to the National Consumer Arbitration Centre (CNIACC), which operates nationwide: www.cniacc.pt.

The full list of alternative dispute resolution bodies is available on the Portuguese Consumer Portal at www.consumidor.gov.pt.

You may also file a complaint in the electronic Complaints Book (Livro de Reclamações) at www.livroreclamacoes.pt.

Before filing a complaint, tell us what happened. In most cases we solve it directly: help@entermix.net · +351 960 232 940.

This is a translation. In case of discrepancy, the Portuguese version prevails.

Last updated: 22 October 2026.